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Returns

We are happy to accept a return within 30 days of your purchase. To be eligible for a refund, your item must be unused and in the same condition that you received it. To complete your return please download the return form (see below) for further details.

If the returned product is not in new and resalable condition, you will receive a partial refund (less $10) of the purchase price.We are only able to accept returns within 30 days of the purchase.

Refunds

We must receive your return within 30 days of purchase. Upon receipt, we will inspect the return and issue you a refund for the purchase price of the product. We do not refund shipping costs associated with the order.

Your refund will be applied within 3 business days of receiving your return. Depending on the method of payment, the refund should show up on your account within 3-10 business days.

Exchanges

Exchanges are processed as new orders. Follow the return process above and place a new order for the size/color you need. Shipping charges will apply to new orders.We recommend placing your new order immediately. This will ensure that you’ll get your new product quickly and that it won’t go out of stock while you’re waiting. Customers who purchased from Amazon but wish to exchange for a different size may use the Amazon Exchange request form listed below.

Chew Policy

Blue-9 understands that dogs chew on everything! Most of the time it happens in a short time when you’re not looking. In the event your dog chews on their harness rendering it unusable, we’d like to provide a chew warranty offer. Our Chew Warranty is available for customers who report and return chew damaged harnesses within 90 of purchase. Pending receipt of the damaged harness, Blue-9 will email you with a promotion code for a 50% savings on the purchase of a replacement harness. Chewed harnesses are collected and repaired in large batches to be donated to shelters accross the country. Please see our Chew Policy form below.

Clickhere to download a copy of our Return Authorization Form.

Clickhere to download a copy of our Chew Policy Form.

Click here to download a copy of our Amazon Return Policy.